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Managed IT Services

Managed IT Services: Your IT Department for One Flat Monthly Rate

Unlimited help desk, 24x7 monitoring, patching, backups and a built-in security stack, run by one accountable team. Headquartered in Billings, Montana. Serving businesses nationwide. Onboarding planned around your business.

Book Your Free Cyber Strategy Session Call (406) 534-0911

Rated 5.0 on Google (9 reviews). Headquartered in Billings, Montana. Serving businesses nationwide.

Works with Microsoft 365, Google Workspace and the software your industry runs on.

Managed IT services means Galactica CyberSecurity becomes your IT department for a flat monthly rate. We answer the help desk, maintain the computers and servers covered by your plan, manage Microsoft 365 or Google Workspace, agree backup coverage and test restores and run the security layer around it all with 24x7 monitoring. It is built for businesses with 5 to 100 employees that are done with break-fix invoices and one-person IT. It starts with a free 15-minute Cyber Strategy Session.

What it looks like

Illustrative risks and controls to discuss

  1. Maintenance planning. For a business with busy operating hours, agree patching windows and verify updates on systems in scope.
  2. Staff changes. When a person joins or leaves, use an agreed checklist for accounts, devices and access.
  3. Vendor coordination. A vendor request may affect security or availability. Review responsibilities and changes before implementation.
  4. Monitoring and recovery. Alerts and backup failures need investigation and escalation procedures suited to the systems covered.
Where you’re exposed

Where break-fix IT costs you

RISK.01

Nobody owns the whole picture.

The computer guy, the phone vendor and the software company each say it is someone else’s problem.

RISK.02

Updates happen when someone remembers.

Unpatched vulnerabilities can expose systems to attack.

RISK.03

Help is billed by the hour.

So people don’t call, small problems become big ones and the invoice arrives anyway.

RISK.04

Security is a product, not a practice.

Antivirus is installed. Nobody is watching it, and nobody has tested the backup.

Plan scope

Services to confirm in your managed IT plan

MIT.01

Unlimited help desk

By phone, email and chat, 24x7.

MIT.02

Monitoring and patching

Maintenance and monitoring for computers and servers covered by your plan.

MIT.03

Device management

Account setup and removal, device protection and access changes within the agreed scope.

MIT.04

Microsoft 365 and Google Workspace

Licenses, mailboxes, security settings, MFA.

MIT.05

Backup and recovery

Automatic cloud backups, tested restores, documented recovery times.

MIT.06

The security stack

Endpoint detection and response, email filtering, MFA and password management, dark web monitoring, 24x7 security operations center.

Full detail →
MIT.07

Vendor management

We deal with the internet provider, the software company and the printer people.

MIT.08

Quarterly reviews

Review findings, work completed and priorities for the next period.

Related: IT Support, Co-Managed IT, Cybersecurity.

Onboarding

Planning your onboarding

01

Inventory and priorities

Review devices, accounts and vendors in scope; agree security, backup and access priorities.

02

Support and maintenance

Plan the support transition, maintenance windows and administrative access changes.

03

Security review

Firewall and network review, email security tuned, old accounts closed.

04

Documentation and handover

Agree documentation, reporting and review arrangements, including any dependencies on the previous provider.

No surprises

What’s not included (so there are no surprises)

Hardware and software licenses are billed at cost with your approval. Big projects (a move, a new server, a phone system) are quoted separately before any work starts. Anything outside the plan is agreed in writing first.

Pricing

How pricing works

One predictable monthly rate based on headcount and what needs protecting. No per-ticket fees, no surprise invoices. You see the full number before you sign anything and the agreement has a clear scope we walk through line by line.

The pricing page explains what goes into the number and the Get Pricing form there lets you request a quote and confirm the details needed to prepare it.

How it works

Three steps from "we should look at this" to protected

01

Free Cyber Strategy Session.

Fifteen minutes with Tanner. You tell us how the business runs; we tell you where you’re exposed and what we’d fix first.

02

A plan with one number on it.

We scope a flat monthly plan around your users, devices and the requirements your industry has to meet. You see the full number before you sign anything. We agree onboarding timing, priorities and protection coverage before work begins.

03

Protection that keeps running.

24x7 monitoring and response, a help desk your team actually uses and reviews of security findings, changes and priorities within your agreed plan.

Open 24x7
Phone answered and systems watched around the clock
One flat monthly rate
No per-ticket fees, no surprise invoices
Planned onboarding
Timing and priorities agreed with your team
25+ years in Billings
A Montana company with a real office
Cyber Risk Scorecard

Is your current IT setup protecting you? 10 questions, 2 minutes.

Ten questions, no email needed to see your score. Scores are a planning estimate based on your answers, not an audit.

  1. 1/10 Is multi-factor authentication turned on for every email account in the business?
  2. 2/10 Do you have offline or immutable backups and when was the last restore test?
  3. 3/10 What protects your computers?
  4. 4/10 How are updates and patches applied to computers and servers?
  5. 5/10 Do everyday users have administrator rights on their computers?
  6. 6/10 Has your team had phishing training in the last 12 months?
  7. 7/10 Do you know who has access to what and does access end the same day someone leaves?
  8. 8/10 Do you have a written incident response plan and has it been tested?
  9. 9/10 Does your industry have a compliance requirement (HIPAA, FTC Safeguards, PCI, CMMC) and do you have written policies for it?
  10. 10/10 Do you carry cyber insurance and could you answer the carrier’s questionnaire truthfully today?
Trust and compliance

What we stand behind

15-minute incident response. Galactica CyberSecurity is a Montana company with a real office, a real phone that is answered 24x7 and a security operations center watching client systems around the clock. We help clients meet HIPAA, FTC Safeguards, PCI-DSS, GLBA and cyber insurance requirements by putting the safeguards in place and keeping the evidence current. We do not certify compliance, and we will tell you plainly when a requirement is outside what we do.

FAQ

Questions we get asked

What is the difference between managed IT services and IT support?

Managed IT is the whole department on a flat rate: monitoring, patching, backups, security and the help desk. IT support is the help desk part. Most clients want the whole thing; some with an internal person want co-managed IT.

What does managed IT cost?

One flat monthly rate based on headcount and what needs protecting, with no per-ticket fees. You see the full number before you sign anything. The pricing page explains what goes into the number and the Get Pricing form there is the fastest way to get yours.

How long does onboarding take?

The free session is 15 minutes. If we are a fit, we review your systems, agree the scope and plan onboarding around your operating needs. Timing and any maintenance interruptions are confirmed in the plan.

Do we have to replace our computers or software?

No. We work with what you have, tell you plainly when something is at end of life and plan replacements on your budget, not ours.

Does managed IT include cybersecurity?

Security controls and monitoring are defined in the plan. We review coverage, responsibilities and any exclusions before you sign.

Does it work with our software?

Yes. We support Microsoft 365 and Google Workspace and the line-of-business software our clients run, from practice management to accounting to field apps.

Do you work with businesses outside Montana?

Yes. Monitoring, help desk and most projects are remote by design, and we have clients nationwide. Onsite work is centered on Billings and Montana.

What if we’re unhappy?

Tell us so we can review the concern and agree next steps. Agreements have clear scope and terms we walk through before you sign.

Ready to stop worrying about IT and security?

Fifteen minutes with Tanner is the fastest way to find out where you stand.

Book Your Free Cyber Strategy Session Call (406) 534-0911

(406) 534-0911, open 24x7