Nobody watches at night.
Alerts queue up until morning and attackers know the schedule.
Co-Managed IT Services
Co-Managed IT: Your Internal IT Team, Backed by a Security Operation
Your IT person keeps the day-to-day. We add 24x7 security operations, escalation when it gets deep and the tooling and documentation one person can’t carry alone. Headquartered in Billings, Montana. Serving businesses nationwide.
Book Your Free Cyber Strategy Session Call (406) 534-0911
Rated 5.0 on Google (9 reviews). Headquartered in Billings, Montana. Serving businesses nationwide.
Works with Microsoft 365, Google Workspace and the RMM, ticketing and documentation tools your team already uses.
Co-managed IT is for organizations that already have IT staff and need more coverage than one or two people can give. Galactica CyberSecurity plugs in behind your team: a 24x7 security operations center, endpoint detection and response, backup verification, patch automation and senior engineers to escalate to. Your team keeps ownership of the roadmap and the users. We cover the nights, the weekends and the specialties, for teams in Billings, across Montana and nationwide. It starts with a free 15-minute Cyber Strategy Session, with your IT lead in the room.
What it looks like
Co-managed support priorities
- Alert review. Agree who investigates alerts, how findings are documented and when your team is notified.
- Technical escalation. Define the systems and specialist questions covered by the support agreement.
- Maintenance. Agree patching responsibilities, testing and maintenance windows.
- Staff coverage. Plan responsibilities and escalation contacts for leave and after-hours work.
Where you’re exposed
RISK.01
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Where one-person IT departments get hurt
Vacations and departures.
When the one person leaves, the passwords, the vendor logins and the undocumented fixes leave too.
Tooling priced for enterprises.
Real EDR, SOC coverage and backup verification cost more per seat for a 40-person company than they do spread across our whole client base.
The projects never start.
Day-to-day tickets eat every week; the MFA rollout and the backup test wait another quarter.
What we do
Who does what
| Your team keeps | Galactica adds |
|---|---|
| Day-to-day user support and local priorities | 24x7 security operations center and response |
| Business applications and institutional knowledge | Endpoint detection and response on covered devices |
| Ownership of the IT roadmap and budget | Patch automation, backup verification and reporting |
| Final say on every change | Senior engineers for escalation and projects |
| The relationship with your users | Documentation, tooling and the evidence for insurers and auditors |
Related: Managed IT, Cybersecurity, IT Support.
Escalation
How escalation works
Your team opens a ticket or messages the engineer on call. Level-one issues stay with your team. Anything security-related, anything after hours and anything that needs a specialty (network, Microsoft 365 security, recovery) comes to us, with your team copied on every step. You decide where the line sits; we write it down.
Tooling
Tooling and documentation, finally in one place
Co-managed clients get the same security stack as managed clients: EDR, SOC, email security, password management, backup and a documentation system your team owns. If your IT person is ever out, the business still has the keys. It is the same stack we run for manufacturers, banks and credit unions and every industry we serve.
Partnership
A partnership, not a takeover
We are not here to replace your IT person. The best co-managed relationships make that person more valuable: fewer 2 AM calls, real backup and a security operation behind them when it counts.
How it works
Three steps from "we should look at this" to protected
01
Free Cyber Strategy Session.
Fifteen minutes with Tanner, with your IT lead in the room. You tell us how the business runs; we tell you where you’re exposed and what we’d fix first.
02
A plan with one number on it.
We scope a flat monthly plan around your users, devices and the requirements your industry has to meet. You see the full number before you sign anything. We agree onboarding timing, priorities and protection coverage before work begins.
03
Protection that keeps running.
24x7 monitoring and response, a help desk your team actually uses and reviews of security findings, changes and priorities within your agreed plan.
Open 24x7
Phone answered and systems watched around the clock
One flat monthly rate
No per-ticket fees, no surprise invoices
Planned onboarding
Timing and priorities agreed with your team
25+ years in Billings
A Montana company with a real office
Cyber Risk Scorecard
How covered is your IT team at 3 AM? 10 questions, 2 minutes.
Ten questions, no email needed to see your score. Scores are a planning estimate based on your answers, not an audit.
Trust and compliance
What we stand behind
15-minute incident response. Galactica CyberSecurity is a Montana company with a real office, a real phone that is answered 24x7 and a security operations center watching client systems around the clock. We help clients meet HIPAA, FTC Safeguards, PCI-DSS, GLBA and cyber insurance requirements by putting the safeguards in place and keeping the evidence current. We do not certify compliance, and we will tell you plainly when a requirement is outside what we do.
FAQ
Questions we get asked
What is co-managed IT?
A split of IT responsibilities between your internal team and Galactica. Your team keeps the users and the roadmap; we add 24x7 security operations, tooling, escalation and documentation.
Will you try to replace our IT person?
No. Co-managed IT exists because that person is valuable and overloaded. Our job is to make them more effective, not to take their desk.
Who owns the tools?
Tool ownership, licensing, documentation access and export arrangements are agreed in the contract.
What does co-managed IT cost?
A flat monthly rate scoped to the devices and services we cover based on the responsibilities shared with your team. You see the full number before you sign. The pricing page explains how the number is built.
Can we start with just security operations?
Yes. Many co-managed relationships start with the SOC and EDR layer and grow from there.
Do you work with teams outside Montana?
Yes. Security operations, escalation and most projects are remote by design, and we work with internal IT teams nationwide. Onsite work is centered on Billings and Montana.
How does after-hours coverage work?
The SOC monitors covered systems 24x7 and investigates alerts under the agreed response procedures. After-hours user support is available remotely as part of the plan or on an on-call schedule your team sets with us.
What happens on the free session?
Bring your IT lead. Tanner asks how your business runs, looks at where you’re most exposed (email, backups, devices, logins) and tells you what he’d fix first and whether Galactica is a fit.
Ready to stop worrying about IT and security?
Bring your IT lead. Fifteen minutes with Tanner shows you both where the gaps are.
Book Your Free Cyber Strategy Session Call (406) 534-0911
(406) 534-0911, open 24x7