Who Answers When Something Goes Wrong
Contain the incident, understand the impact and plan recovery with clear responsibilities.
Book Your Free Cyber Strategy Session Call (406) 534-0911
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Incident response is the coordinated work of identifying a security incident, containing damage, investigating what happened and restoring business operations. Galactica helps businesses prepare response plans and coordinate technical response. If you suspect an active incident, call (406) 534-0911 rather than waiting for a scheduled strategy session.
Before an incident
Document who makes decisions, how to contact technical and business owners, and which systems matter most. Keep a copy accessible if normal email or file services are unavailable. Agree how your insurer, legal advisers and specialist vendors will be involved.
Containment and recovery
Coordinate isolation of affected systems, preserve useful logs and evidence, and establish a trusted communication channel. Recovery follows investigation and validation of backups; the order and timing depend on the incident. Avoid reconnecting systems simply because they appear to work.
Response expectations
Our average response time in 2026 is 6 minutes and 39 seconds. This is a historical average, not a guaranteed response or resolution time. The response available to your business and the scope of incident work depend on your agreement and the situation.
Learn from the event
Record decisions, affected systems and remediation work. Review the response with the people responsible for operations, insurance and reporting, then update the plan and test the changes.
Authoritative guidance
Questions we get asked
What is an incident response plan?
A practical record of roles, contacts, escalation steps and recovery priorities. It should be tailored to your business and exercised before it is needed.
Is there a template for small businesses?
A template can be a starting point, but names, vendors, systems, backups and decision authority must match your business. We help turn those details into a usable plan.
What should I do after a ransomware attack?
Contact your response team promptly, use a trusted communication channel and coordinate containment. Preserve evidence and involve your insurer and advisers as appropriate. Avoid making recovery changes without an agreed response plan.
How do I recover from ransomware?
Recovery depends on containment, the extent of compromise and usable backups. Investigate and address the cause before restoring systems and validating access. No fixed recovery time can be promised from a website.
What is an incident response drill?
A discussion or exercise that walks the team through a realistic scenario to test contacts, decisions and recovery priorities without creating a real incident.
Is the assessment free?
The free offer is a 15-minute Cyber Strategy Session with Tanner. Any detailed assessment, implementation or ongoing service is separately scoped and quoted.
Talk through your next step
Bring your questions to a free 15-minute Cyber Strategy Session.
Book Your Free Cyber Strategy Session Call (406) 534-0911
(406) 534-0911, open 24x7