Frequently Asked Questions

Galactica offers managed IT, cybersecurity, backup and recovery planning, email protection and staff training. We review your systems and agree the services and responsibilities included in your plan.

An attack can disrupt operations, expose information and create financial or reputational harm. Appropriate safeguards and recovery planning help reduce those risks.

A cybersecurity risk assessment reviews agreed systems, safeguards and risks to help prioritize improvements. Scope, evidence, deliverables and review meetings are agreed before work begins. A detailed assessment is separately scoped and quoted; the free offer is the 15-minute Cyber Strategy Session.

Businesses that rely on technology should review the information and operations they need to protect. The appropriate support depends on your systems, risks and requirements.

Timing depends on the systems, access and scope of the assessment. We agree the work, deliverables and expected schedule before it begins.

Unexpected software, unusual account activity or unexplained system changes can warrant investigation. These symptoms alone do not establish a breach. Contact your support team if you are concerned.

If you suspect an attack, call (406) 534-0911 promptly rather than waiting for a strategy session. Response arrangements and incident work depend on your agreement and the situation.

We work with small and mid-sized businesses across a range of industries. We review the systems, risks and support responsibilities relevant to your organization before proposing a plan.

We help scope staff security training, including recognizing suspicious requests and reporting concerns. Any simulations, schedule and coverage are agreed as part of the service.

We review security alerts and guidance relevant to the systems we support and use that information to prioritize maintenance, safeguards and response procedures.

We bring IT support and cybersecurity planning together, with the scope and responsibilities discussed before work begins. The aim is a clear support relationship that reflects how your business operates.

Managed security services provide ongoing support for agreed safeguards, monitoring and response procedures. The systems covered and service responsibilities are defined in your plan.

No provider can guarantee immunity from cyber threats. The services, responsibilities and any contractual commitments that apply to your business are set out in your signed agreement.

Pricing depends on the people, devices, systems and support scope. You review the proposed scope and price before signing. The pricing page explains how to request a quote.

Our average response time in 2026 is 6 minutes and 39 seconds. This is a historical average, not a guaranteed response or resolution time. Priority, response arrangements and the scope of support depend on your service agreement and the situation.

Contract scope, pricing and term are reviewed before you sign. Ask us to explain any provision you are unsure about.

We help scope technical safeguards and documentation for requirements applicable to your business. Your organization and its advisers determine legal and contractual obligations. We do not certify compliance.

Book a free 15-minute Cyber Strategy Session, use our contact page or call (406) 534-0911. We will discuss your needs and whether Galactica is a fit. Any detailed assessment or service is separately scoped and quoted.

Galactica helps law firms review account access, secure sharing, device protection and recovery planning. We scope safeguards and documentation around the firm’s systems and applicable requirements; no control guarantees confidentiality in every circumstance.

Galactica helps accounting firms plan backup coverage and test restoration. We agree recovery priorities around the systems and records the firm needs. Recovery time depends on the incident, usable backups and the agreed scope; no fixed restoration time or uninterrupted operation is guaranteed.

Galactica helps multi-site manufacturers review network separation, firewall configuration, monitoring and recovery planning. Protection and vendor responsibilities are scoped around the office and production systems involved. Recovery objectives depend on the environment and cannot be promised as a fixed number of hours.

Galactica helps medical practices and dental practices review email filtering, account protection and secure sharing. We help implement safeguards appropriate to the information and workflow. No filter catches every threat and technical controls do not by themselves establish HIPAA compliance.

Galactica helps nonprofits plan IT support, access controls, secure sharing and recovery around their staff, volunteers and budget. The devices, services and responsibilities covered are agreed in the plan.

Galactica helps financial services firms deploy and manage endpoint protection within the agreed scope, investigate alerts and plan incident response. Controls and documentation support the requirements applicable to the firm; no product guarantees automatic prevention or complete remediation of every attack.

Dark-web monitoring can identify exposed credentials in monitored sources and support investigation and account-protection steps. It cannot observe every source or guarantee detection before misuse. Ask which monitoring services and response procedures are included in your plan.

Galactica helps CPA and tax firms review technical safeguards and organize evidence for the requirements that apply to their activities. The firm and its advisers determine legal and contractual obligations; we scope the access controls, backup, monitoring and documentation work needed to support them.

Galactica scopes managed IT and cybersecurity around your people, devices and support needs. Review the proposed price, services and any exclusions before signing. See our pricing page to request a quote.

Galactica helps construction and trades companies review field-device protection, account access, payment-verification procedures and backup coverage. Connectivity, supported equipment and vendor responsibilities are confirmed when scoping the work.

Galactica provides managed IT and cybersecurity support from Billings for businesses nationwide. Monitoring coverage, investigation and response responsibilities are defined in the service agreement.