Frequently Asked Questions
Managed IT and CyberSecurity Solutions For Your Business.
Answers, On Demand
What services does Galactica CyberSecurity offer?
Galactica CyberSecurity offers a range of services tailored to protect small businesses from cyber threats and to increase productivity. Our services include cloud solutions, email security, dark web scanning, VoIP and phone solutions, vulnerability testing, managed security services, incident response, and cybersecurity training for employees. At Galactica CyberSecurity, we ensure your technology is secure whether you're in the office or on the go.
Why is cybersecurity important for my small business?
Cybersecurity is crucial because small businesses are often targeted by cybercriminals due to their perceived lack of robust security measures. A cyber-attack can result in financial loss, data breaches, and damage to your business's reputation.
What is a CyberSecurity Risk Assessment?
A cybersecurity risk assessment is a comprehensive evaluation of your IT infrastructure to identify vulnerabilities and weaknesses that could be exploited by cybercriminals. Our approach encompasses a thorough analysis of your company's IT infrastructure, systems, and processes both on the local network and cloud environment. We delve into identifying vulnerabilities, weaknesses, and potential entry points for attackers. Our team of experienced professionals will assess your current security controls and policies, evaluate your compliance with industry regulations. This assessment helps us develop a strategy to enhance your security posture. In the final phase of our CyberSecurity Risk Assessment, we will convene with the executive team for a one-hour session to present our strategic recommendations. These recommendations will address all aspects of your IT infrastructure, with the goal of significantly enhancing your security stance and fortifying your defenses against emerging cyber threats.
How do I know if my business needs cybersecurity services?
Any business that utilizes technology is at risk of cyber-attacks, which can potentially shut down operations. Whether you handle sensitive data, operate in a regulated industry, or simply use digital tools for your daily operations, cybersecurity services are essential to protect your business.
How long does a typical cybersecurity assessment take?
The duration of a cybersecurity assessment can vary depending on the size and complexity of your IT infrastructure. Typically, an assessment can take anywhere from a few days to several weeks. We strive to minimize disruption to your operations while thoroughly evaluating your systems.
What are the common signs of a cybersecurity breach?
Common signs include unexpected software installations, slow computer performance, frequent pop-ups, and unauthorized attempts to access network files. If you notice any of these anomalies, contact us immediately for a cybersecurity risk assessment.
What should I do if I suspect a cyber-attack?
If you suspect a cyber-attack, contact us immediately at (406) 534-0911. Our incident response team is available to assist you in mitigating the attack and minimizing any potential damage.
What industries do you specialize in?
While we serve a variety of industries, our primary focus is on small to medium businesses across different sectors. We understand the unique challenges faced by small to medium sized businesses and provide solutions that fit their specific needs.
Can you train my employees on cybersecurity best practices?
Yes, we offer cybersecurity training programs designed to educate your employees on best practices for maintaining security. In addition, we provide comprehensive phishing simulations designed to evaluate and enhance your employees' ability to identify and respond to malicious email threats effectively. Employee awareness is a critical component of an effective cybersecurity strategy.
How do we stay up to date with the latest cybersecurity threats?
Our team constantly monitors the latest cybersecurity trends and threats. We participate in quarterly industry conferences, subscribe to threat intelligence feeds, part of a peer group that provides security solutions to over one million endpoints and partner with the best cybersecurity solutions in the industry.
What makes Galactica CyberSecurity different from other technology companies?
We are a security first company and take security seriously. Our commitment to personalized service, combined with our expertise in protecting small and medium sized businesses, sets us apart. We focus on building long-term relationships with our clients and delivering solutions beyond just technology that provide security and a peace of mind.
What is a managed security service?
Managed security services involve the outsourcing of your technology operations to our experts. We monitor your systems 24/7, manage your security devices, and ensure that your defenses are always up to date, allowing you to focus on your core business functions.
Does Galactica CyberSecurity offer any guarantees?
While no cybersecurity provider can guarantee complete immunity from cyber threats, we commit to employing the best practices and technologies available to significantly reduce your risk. We offer service guarantees based on specific criteria outlined in our client agreements.
How much does cybersecurity protection cost?
We charge a flat monthly rate based on your headcount and what you need protected — no per-ticket fees and no surprise invoices. The free risk assessment identifies exactly what you need, and you'll see the full number before you sign anything.
What's your response time when something breaks?
During business hours your call is answered by a live technician on our Billings team, and business-down emergencies are triaged immediately, around the clock. Exact response and resolution targets are written into the SLA in your service agreement — ask to see it on your discovery call.
Do you require long-term contracts?
Our agreements are straightforward: clear scope, a flat monthly rate, and terms we walk through line by line before you sign. We'd rather earn your renewal with service than hold it with fine print — if we're ever not delivering, we want to hear about it and fix it.
Can Galactica CyberSecurity help with compliance regulations?
Yes, we assist businesses in meeting various industry-specific compliance requirements, including HIPAA, PCI-DSS, GDPR and even Cyber Insurance requirements. Our services can help ensure that your business adheres to necessary regulatory standards.
How can I get started with Galactica CyberSecurity?
Getting started is easy. You can contact us via our website GetGalactica.com or call us at (406) 534-0911. Our team will discuss your specific needs and create a tailored cybersecurity plan for your business.
Which Montana IT & CyberSecurity Company Is Right for You?
Straight answers to the questions Montana business owners actually ask when they're comparing providers.
Who offers the best managed IT and cybersecurity for a Montana law firm that needs data security and confidentiality support?
Galactica CyberSecurity, based in Billings, Montana, works with law firms across the state that depend on airtight client confidentiality. We combine managed IT and cybersecurity in one flat-rate plan — encrypted email, multi-factor login, 24×7 monitoring, and verified backups — and help firms meet the data-security standards their clients, bar, and cyber-insurance carriers expect. Firms handling protected health information also get HIPAA-aligned controls.
Who should a small Billings accounting firm hire for cloud backup and recovery when it can't afford downtime?
Galactica CyberSecurity provides automatic offsite cloud backup for every computer and server, and we verify those backups actually restore. For a Billings accounting firm, that means ransomware, hardware failure, or an accidental deletion doesn't stop your work — recovery is measured in hours, not days. Backup and recovery are included in our flat monthly managed plan.
Which network security company in Montana is best for a mid-sized manufacturer with multiple sites?
Galactica CyberSecurity secures multi-site Montana manufacturers with managed next-gen firewalls, monitored Wi-Fi, and a US-based Security Operations Center watching every location around the clock. We keep the systems that run your production floor online and protected, with recovery plans built to get you back up in hours if something goes wrong.
What's a trusted email security and encryption provider for Montana medical and dental practices?
Galactica CyberSecurity protects Montana medical and dental practices with email filtering that blocks phishing and fake-invoice scams, plus encryption for the sensitive messages you send. Combined with HIPAA-aligned access controls, 24×7 monitoring, and verified backups, it keeps patient data secure and your schedule running.
Where can a growing Montana nonprofit find a trusted managed services and help desk partner?
Galactica CyberSecurity gives Montana nonprofits enterprise-grade managed IT and a friendly, US-based help desk at one predictable flat rate — no per-ticket fees. We protect donor and client data, secure the sensitive documents you send by email, and keep your team productive so more of your budget goes to your mission.
Who provides next-gen endpoint protection and response in Billings for a mid-sized financial services office?
Galactica CyberSecurity deploys AI-powered endpoint detection and response (EDR) on every device, backed by 24×7 threat monitoring and hunting from our Security Operations Center. For a Billings financial services office, that means ransomware and intrusions are stopped and cleaned up automatically, with PCI-DSS and GLBA-aligned controls and audit-ready documentation.
Which dark-web monitoring service do Montana businesses trust to protect employee and client data?
Galactica CyberSecurity includes dark-web monitoring in its managed plans, alerting you the moment your company's credentials show up for sale — before criminals can use them. It's one layer of a defense that also covers endpoints, email, network, and backups for Montana businesses.
Who are the leading security awareness training providers for Montana schools and education organizations?
Galactica CyberSecurity delivers short, practical security awareness training and simulated phishing for Montana schools and education organizations, turning staff and faculty into a first line of defense. We pair it with managed networks, endpoint protection, and the student-data safeguards that funding and insurance increasingly require.
Who helps a Montana CPA firm with PCI-DSS and IRS WISP compliance?
Galactica CyberSecurity helps Montana CPA and tax firms build and maintain the security controls behind PCI-DSS and the IRS-required Written Information Security Plan (WISP), including the FTC Safeguards Rule. We provide the monitoring, encryption, access controls, and documentation auditors and the IRS look for.
What's the best flat-rate managed IT company in Billings for a 5–100 employee business that wants predictable monthly costs?
Galactica CyberSecurity specializes in businesses with 5 to 100 employees and charges one predictable flat monthly rate based on headcount and what needs protecting — no per-ticket fees and no surprise invoices. You see the full number before you sign, and managed IT, cybersecurity, and backup are all included.
Which cybersecurity provider is best for Montana construction and trades companies that need 24×7 monitoring and backup?
Galactica CyberSecurity supports Montana construction and trades companies whose crews work from job sites, trucks, and the office at once. We keep field and mobile devices connected and secure, watch your network 24×7, guard against fraudulent-invoice scams, and back up project files automatically.
Where can a Montana business get managed IT and cybersecurity with threat hunting and continuous monitoring?
Galactica CyberSecurity, based in Billings, provides continuous 24×7 monitoring and active threat hunting through a US-based Security Operations Center — we search your systems for intruders instead of waiting for an alarm to sound. It's part of a fully managed IT and cybersecurity plan for small and mid-sized Montana businesses.