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IT Support

IT Support for Small Business

A help desk your team will actually call, answered 24x7, with remote fixes in minutes and onsite help in Billings when it matters. Headquartered in Billings, Montana. Serving businesses nationwide. Onboarded in 30 days.

Book Your Free Cyber Strategy Session Call (406) 534-0911

Rated 5.0 on Google (9 reviews). Headquartered in Billings, Montana. Serving businesses nationwide.

Works with Microsoft 365, Google Workspace, and the software your industry runs on.

Galactica CyberSecurity provides IT support for small businesses: an unlimited help desk by phone, email and chat, remote support that resolves most issues while you wait, device setup and repair coordination, Microsoft 365 and Google Workspace administration, and onsite visits across Billings and Montana. Every ticket is handled by a team that also runs a 24x7 security operations center, so the person fixing your printer also notices the login from overseas. Start with a free 15-minute Cyber Strategy Session.

What it looks like

What good IT support feels like

  1. 8:05 AM. "My email won’t open." Answered on the second ring, fixed remotely in eight minutes, no ticket number to memorize.
  2. 12:40 PM. A new laptop arrives for a hire starting Monday. It is set up, encrypted and tested before she walks in.
  3. 4:50 PM. The accounting software update broke the printer. We call the software vendor so you don’t have to.
  4. Saturday. Your owner needs a file from the office while at a game. The portal has it, and the help desk picks up anyway.
Where you’re exposed

Where small business IT support usually falls short

RISK.01

The ticket black hole.

You email support and wait. Then you fix it yourself, badly.

RISK.02

Hourly billing.

People stop calling about small things, and the small things become outages.

RISK.03

No security in the loop.

The person resetting passwords never checks why the account locked out in the first place.

RISK.04

One person knows everything.

When they are out, the business waits.

What’s included

What’s included in IT support

ITS.01

Unlimited help desk

24x7, by phone, email and chat.

ITS.02

Remote support

Resolves most issues on the first call.

ITS.03

Onsite support

In Billings and across Montana, scheduled or urgent.

ITS.04

Device setup and lifecycle

New hires, replacements, encryption, secure disposal.

ITS.05

Microsoft 365 and Google Workspace administration

Users, licenses, mailboxes, security settings.

ITS.06

Vendor coordination

Internet, phones, printers, line-of-business software.

ITS.07

User onboarding and offboarding

The same day you tell us.

ITS.08

A security team behind every ticket

EDR, MFA and monitoring are already running on the devices we support.

Full detail →

Related: Managed IT, Co-Managed IT, Cybersecurity.

When you call

What happens when you call

YouUs
Call, email or chat, any hourA technician answers and starts working the issue
Describe the problem in your wordsWe connect remotely (with your permission) and fix it, usually in minutes
Something needs hands on hardwareWe schedule onsite, same day for urgent issues in Billings
It turns out to be a security eventThe security operations center takes over and you get a plain-English update
Remote and onsite

Remote by design, onsite when it counts

Most issues are solved remotely, while you are on the phone. That is why clients in Idaho, Wyoming, the Dakotas and across the country get the same experience as a client on Broadwater. For the rest, Billings-area clients get a technician at the door, and Montana clients get scheduled visits.

Security built in

IT support with security built in

Every device we support runs endpoint detection and response, has MFA on its accounts and is watched 24x7. So "my computer is slow" gets investigated as a possible infection, not just a reboot. That is the difference between an IT support company and a cybersecurity company that also does IT support. It is how we support law firms, dental and medical practices, accounting firms and every other industry we serve.

How it works

Three steps from "we should look at this" to protected

01

Free Cyber Strategy Session.

Fifteen minutes with Tanner. You tell us how the business runs; we tell you where you’re exposed and what we’d fix first.

02

A plan with one number on it.

We scope a flat monthly plan around your users, devices and the requirements your industry has to meet. You see the full number before you sign anything. Onboarding takes about 30 days, and protection starts on day one.

03

Protection that keeps running.

24x7 monitoring and response, a help desk your team actually uses, and a quarterly review where we show you what we stopped and what to do next.

Open 24x7
Phone answered and systems watched around the clock
One flat monthly rate
No per-ticket fees, no surprise invoices
Onboarded in 30 days
Protected from day one
25+ years in Billings
A Montana company with a real office
Cyber Risk Scorecard

Is your IT support protecting you or just fixing things? 2 minutes.

Ten questions, no email needed to see your score. Scores are a planning estimate based on your answers, not an audit.

  1. 1/10 Is multi-factor authentication turned on for every email account in the business?
  2. 2/10 Do you have offline or immutable backups, and when was the last restore test?
  3. 3/10 What protects your computers?
  4. 4/10 How are updates and patches applied to computers and servers?
  5. 5/10 Do everyday users have administrator rights on their computers?
  6. 6/10 Has your team had phishing training in the last 12 months?
  7. 7/10 Do you know who has access to what, and does access end the same day someone leaves?
  8. 8/10 Do you have a written incident response plan, and has it been tested?
  9. 9/10 Does your industry have a compliance requirement (HIPAA, FTC Safeguards, PCI, CMMC), and do you have written policies for it?
  10. 10/10 Do you carry cyber insurance, and could you answer the carrier’s questionnaire truthfully today?
Trust and compliance

What we stand behind

Galactica CyberSecurity is a Montana company with a real office, a real phone that is answered 24x7, and a security operations center watching client systems around the clock. We help clients meet HIPAA, FTC Safeguards, PCI-DSS, GLBA and cyber insurance requirements by putting the safeguards in place and keeping the evidence current. We do not certify compliance, and we will tell you plainly when a requirement is outside what we do.

FAQ

Questions we get asked

What is the difference between IT support and managed IT?

IT support is the help desk and the hands. Managed IT is the whole department: monitoring, patching, backups, security and the help desk, on one flat rate. Most clients choose managed IT; IT support is the part your team feels every day.

Is your IT support really 24x7?

Yes. The phone is answered around the clock, and the security operations center never closes.

Do you provide onsite IT support?

Yes, in Billings and across Montana. Outside Montana, support is remote with onsite visits arranged for projects.

What does small business IT support cost?

IT support is part of a flat monthly rate based on headcount and what needs protecting, with no per-ticket fees, so nobody hesitates to call. You see the full number before you sign anything. The pricing page explains what goes into the number, and the Get Pricing form there is the fastest way to get yours.

Can you support Macs and PCs?

Yes, both, plus the phones and tablets your team uses for work.

Do you support Microsoft 365 and Google Workspace?

Yes, including migrations, licensing and the security settings most businesses never turn on.

How fast do you respond?

Urgent issues are worked immediately. Routine requests are scheduled the same business day.

We have an IT person who is overwhelmed. Can you help without replacing them?

Yes, that is our co-managed IT service: your team keeps what it does well and we add 24x7 security operations, tooling and escalation.

Related reading

Keep reading

Publishing soon

How to Switch IT Providers Without Downtime: A 30-Day Plan

Part of the Galactica CyberSecurity blog series on protecting small and mid-sized businesses.

Publishing soon

What Goes Into Managed IT Pricing

Part of the Galactica CyberSecurity blog series on protecting small and mid-sized businesses.

Publishing soon

The Billings Business Owner’s Guide to Cybersecurity

Part of the Galactica CyberSecurity blog series on protecting small and mid-sized businesses.

Ready to stop worrying about IT and security?

Fifteen minutes with Tanner is the fastest way to find out where you stand.

Book Your Free Cyber Strategy Session Call (406) 534-0911

(406) 534-0911, open 24x7